Privacy Policy

1.1 Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address, job title, company name
• Account Information: Username, password, and account preferences
• Business Information: Company size, industry, service requirements, budget information
• Communication Data: Information contained in inquiries, requests, and correspondence with us
• Transaction Information: Payment details, billing information, and purchase history

1.2 Automatically Collected Information

We automatically collect certain technical information when you access our website:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Data collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information about you from:

• Business partners and service providers
• Publicly available sources and data aggregators
• Social media platforms (when you interact with our content)
• Analytics and marketing service providers

2.1 Service Delivery

• Provide, maintain, and improve our BPO services
• Process transactions and manage billing
• Respond to inquiries and provide customer support
• Deliver customized solutions based on your requirements

2.2 Communication

• Send service-related notifications and updates
• Provide marketing communications (with your consent)
• Share industry insights, whitepapers, and educational content
• Conduct surveys and request feedback

2.3 Business Operations

• Analyze usage patterns and improve our services
• Conduct research and development
• Detect and prevent fraud, security threats, and illegal activities
• Comply with legal obligations and enforce our terms

2.4 Marketing and Analytics

• Personalize your experience on our website
• Deliver targeted advertising and marketing campaigns
• Measure marketing effectiveness and ROI
• Understand customer preferences and behavior

3.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Cloud hosting and data storage providers
• Payment processors and financial institutions
• Marketing automation and CRM platforms
• Analytics and monitoring services
• Customer support platforms

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

In connection with any merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

3.3 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety, or that of our clients or the public
• Enforce our terms of service and agreements
• Investigate and prevent fraud, security incidents, or illegal activities

3.4 With Your Consent

We may share your information with other parties when you provide explicit consent for us to do so.

4.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access and multi-factor authentication
• Monitoring: 24/7 security monitoring and incident response
• Auditing: Regular security audits and penetration testing
• Compliance Frameworks: Aligned with ISO 27001 and SOC 2 standards
• Training: Regular security awareness training for all employees

4.2 Data Retention

We retain your personal information only as long as necessary for:

• The purposes described in this Privacy Policy
• Meeting legal, regulatory, or compliance requirements
• Resolving disputes and enforcing our agreements
• Legitimate business purposes

When no longer needed, we securely delete or anonymize your information in accordance with our data retention policies.

4.3 Data Location

Your personal information is stored and processed in Canada through partnerships with Tier 1 Canadian data centers. We do not transfer personal information outside of Canada unless required for service delivery, and only with appropriate safeguards in place.

5.1 Access and Correction

• Request access to your personal information we hold
• Request correction of inaccurate or incomplete information
• Receive a copy of your personal information in a structured format

5.2 Withdrawal of Consent

• Withdraw consent for marketing communications at any time
• Opt out of certain data collection and processing activities
• Note: Some withdrawals may impact our ability to provide services

5.3 Deletion

• Request deletion of your personal information
• Subject to legal and contractual retention requirements
• We will delete or anonymize data within 30 days of request

5.4 Filing a Complaint

If you believe we have not addressed your privacy concerns adequately, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

• Website: www.priv.gc.ca
• Phone: +1 857 567 2674
• Email: info@priv.gc.ca

5.5 Exercising Your Rights

To exercise any of these rights, please contact our Privacy Officer:

• Contact us through our website form
• Phone: +1 857 567 2674
• Mail: Privacy Officer, BPO Canada Inc., 1320 Pepperhill Ln, Fort Worth, TX 76120

We will respond to your request within 30 days.

6.1 Types of Cookies

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertising and measure campaigns
• Preference Cookies: Remember your settings and preferences

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may impact website functionality. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific websites
• Delete all cookies when you close your browser