Accessibility Statement
BPO Canada is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.
BPO Canada is committed to making our website and services accessible to all users, including those with disabilities. We believe that everyone, regardless of ability, should have equal access to information and functionality.
Our website is designed and developed to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities.
Accessibility is an ongoing effort, and we continuously work to enhance the accessibility of our website and services as we integrate new technologies and update our content.
Accessibility Features
Our website includes the following accessibility features and standards
- High contrast text and UI elements meeting WCAG AA standards (4.5:1 ratio minimum)
- Resizable text up to 200% without loss of content or functionality
- Clear visual focus indicators for keyboard navigation
- Descriptive alternative text for all meaningful images and graphics
- Information conveyed through multiple visual cues, not color alone
- Full keyboard accessibility - all features operable without a mouse
- Logical tab order following visual flow of content
- Skip navigation links to bypass repetitive content
- Consistent navigation structure across all pages
- No keyboard traps preventing users from navigating away
- Semantic HTML markup for proper content structure
- ARIA labels and landmarks for enhanced navigation
- Descriptive link text explaining link purpose and destination
- Form labels properly associated with input fields and error messages
- Dynamic content updates announced to assistive technologies
- Clear, simple language with appropriate reading level
- Descriptive page titles and headings for easy scanning
- Adequate time for users to read and complete forms
- Responsive design supporting mobile assistive technologies
- Video and audio content with captions and transcripts
Our website is designed to be accessible with the following technologies:
Compatible Browsers
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Apple Safari (latest version)
- Microsoft Edge (latest version)
Assistive Technologies Tested
- JAWS (Job Access With Speech)
- NVDA (NonVisual Desktop Access)
- VoiceOver (macOS and iOS)
- TalkBack (Android)
- ZoomText screen magnifier
- Dragon NaturallySpeaking voice recognition
Our website uses modern web standards including HTML5, CSS3, ARIA, and JavaScript. We follow progressive enhancement principles, ensuring core content and functionality is accessible even if advanced features are not supported.
While we strive for full accessibility, we acknowledge some areas where we continue to work on improvements:
- Some older PDF documents may not be fully accessible. We are working to remediate these documents or provide accessible alternatives.
- Third-party embedded content (videos, maps, etc.) may have varying levels of accessibility. We select vendors committed to accessibility and provide alternatives where possible.
- Legacy content is being progressively updated to meet current accessibility standards as part of our ongoing content review process.
We conduct regular accessibility audits and user testing with people with disabilities to identify and address barriers. Our development team receives ongoing training in accessible design and development practices.
We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
Accessibility Coordinator
BPO Canada Inc.
Email:
Contact us through our website form
Phone:
+1 857 567 2674
(Ask for Accessibility Coordinator - Monday to Friday, 9 AM to 5 PM EST)
Mail:
Accessibility Coordinator
BPO Canada Inc.
1320 Pepperhill Ln
Fort Worth, TX 76120
United States
We aim to respond to accessibility feedback within 5 business days and to implement reasonable accommodations or fixes within 30 days. For urgent accessibility needs, please indicate this in your communication.
BPO Canada's accessibility efforts align with the following standards and legislation:
- Web Content Accessibility Guidelines (WCAG) 2.2 Level AA - International standard for web accessibility
- Americans with Disabilities Act (ADA) - Federal legislation promoting barrier-free access in the United States
- Section 508 of the Rehabilitation Act - U.S. federal accessibility standards for technology
- Canadian Human Rights Act - Protection against discrimination based on disability
- Section 508 of the Rehabilitation Act - U.S. federal accessibility standard (where applicable)
This accessibility statement was last reviewed and updated on March 15, 2025. We review and update this statement quarterly to reflect our ongoing accessibility efforts and improvements.