Industry Solutions
Manufacturing BPO Solutions
Supply chain coordination, quality management, and customer service operations designed for modern manufacturers
Manufacturing Industry Challenges We Address
Today's manufacturers face complex operational requirements across the value chain
Supply Chain Visibility
Managing complex supplier networks, component tracking, and logistics coordination across global operations
Quality & Compliance
Maintaining ISO certifications, regulatory compliance, and quality documentation across multiple facilities
Customer Service Scale
Supporting dealers, distributors, and end customers with technical expertise and order management
Comprehensive Manufacturing BPO Services
End-to-end operational support designed for manufacturing excellence
Supply Chain Operations
Coordinated procurement, logistics, and supplier management for optimized supply chain performance
- Purchase order processing and supplier coordination
- Inventory management and demand forecasting support
- Logistics tracking and shipment coordination
- Exception management and escalation workflows
Quality Management Support
Documentation, compliance tracking, and quality assurance processes that meet industry standards
- Quality documentation and record management
- Non-conformance tracking and CAPA management
- Audit preparation and compliance reporting
- Supplier quality monitoring and scorecards
Technical Customer Support
Expert product support for dealers, distributors, and end customers with escalation to engineering
- Product specifications and technical inquiries
- Troubleshooting and diagnostic support
- Warranty claims processing and RMA management
- Field service coordination and parts ordering
Order & Configuration Management
Complex order processing with product configuration and quote-to-cash support
- Configure-price-quote (CPQ) support
- Order validation and technical feasibility review
- Production scheduling coordination
- Delivery tracking and customer communication
Proven Manufacturing Outcomes
Our manufacturing BPO services deliver measurable improvements across operations
35%
Reduction in processing costs
50%
Faster order fulfillment
99.5%
Quality documentation accuracy
30%
Improvement in on-time delivery
Manufacturing Systems Integration
We integrate seamlessly with your manufacturing technology stack
ERP Systems
SAP, Oracle, Microsoft Dynamics, Infor, Epicor
Quality Management
TrackWise, MasterControl, Sparta Systems, ETQ Reliance
Supply Chain
Blue Yonder, Kinaxis, o9 Solutions, SAP IBP
PLM Systems
Siemens Teamcenter, PTC Windchill, Dassault ENOVIA
CRM & Service
Salesforce, ServiceNow, Microsoft Dynamics 365
Analytics & BI
Power BI, Tableau, Qlik, custom manufacturing dashboards
Optimize Your Manufacturing Operations
Partner with us to streamline operations, improve quality, and reduce costs across your manufacturing value chain