Healthcare BPO That Improves Patient Outcomes
PHIPA-compliant operations with Canadian-based teams supporting hospitals, clinics, and healthcare systems across Canada
Comprehensive Healthcare Solutions
From patient access to revenue cycle management, we support the entire healthcare continuum
Patient Access & Scheduling
- Appointment scheduling & reminders (SMS, email, voice)
- Patient registration & demographic verification
- Insurance eligibility verification (OHIP, private insurers)
- Pre-authorization & referral management
- Bilingual patient support (24/7 nurse triage available)
Revenue Cycle Management
- Medical coding (ICD-10-CA, CCI) by certified coders
- Claims submission & tracking (EDI, portal, paper)
- Denial management & appeals (95% overturn rate)
- Payment posting & reconciliation
- Patient billing & collections (compliant with provincial rules)
Clinical Documentation & HIM
- Medical transcription (speech-to-text + editor review)
- Chart abstraction & quality measure reporting
- Health information management (release of information)
- EHR data entry & backlog clearance
- Clinical data registries & research data capture
Care Management & Utilization Review
- Chronic disease management & patient outreach
- Post-discharge follow-up & readmission prevention
- Utilization review & level of care assessment
- Care coordination with community resources
- Population health analytics & risk stratification
Healthcare Technology Ecosystem
Seamless integration with leading EHR/EMR platforms and healthcare IT systems
EHR/EMR Systems
- Epic, Cerner, Meditech
- Accuro, OSCAR EMR, TELUS Health
- Allscripts, Athenahealth, eClinicalWorks
- HL7, FHIR integration support
Practice Management & Billing
- Meditab, AdvancedMD, Kareo
- Change Healthcare, Availity clearinghouses
- Provincial billing platforms (OHIP, MSP, RAMQ)
- Private payer portals (Sun Life, Manulife, etc.)
Healthcare Privacy & Security
PHIPA, PIPEDA, and HIPAA-compliant operations with stringent access controls and audit trails
Specialized Healthcare Segments
Long-Term Care
Resident admission, MDS coordination, family communication, and provincial reporting for LTC facilities
Mental Health
Crisis line support, intake assessments, therapy scheduling, and specialized billing for mental health services
Specialty Practices
Radiology reporting, lab result management, dental practice administration, and pharmacy benefit coordination
Improve Your Healthcare Operations
Connect with our healthcare BPO experts to discuss how we can support your organization