Financial Services BPO Built for Canadian Regulations
OSFI-compliant operations, FINTRAC reporting expertise, and secure Canadian Tier 1 infrastructure partnerships for banks, insurance, and wealth management
Enterprise
Scale Operations
High-Volume
Transaction Processing
100%
Regulatory Compliance
24/7
Fraud Monitoring
Specialized Financial Services Solutions
Deep domain expertise across retail banking, commercial lending, insurance, and wealth management
Retail & Commercial Banking
- Account opening & KYC/AML verification (FINTRAC compliant)
- Loan origination & underwriting support
- Credit card operations & collections
- Mortgage processing & servicing
- Trade finance document processing
- 24/7 customer service (English & French)
Typical Implementation Result
Financial institutions typically see significant improvements in account opening efficiency with enhanced KYC compliance
Insurance Operations
- Policy administration (life, P&C, group benefits)
- Claims processing & adjudication with intelligent automation
- Underwriting support & risk assessment
- Actuarial data processing & modeling
- Broker portal management
- Regulatory reporting (OSFI, provincial)
Typical Implementation Result
Insurance companies typically experience significant efficiency gains in claims processing through intelligent automation
Wealth & Asset Management
- Client onboarding & suitability assessments
- Trade settlement & reconciliation
- Performance reporting & client statements
- Fund accounting & NAV calculation
- Custodian coordination & corporate actions
- Tax document preparation (T3, T5, etc.)
Typical Implementation Result
Wealth management firms typically achieve high accuracy in reconciliations with real-time monitoring and automated alerts
Risk & Compliance
- Anti-money laundering (AML) transaction monitoring
- Fraud detection with advanced ML models
- OSFI regulatory reporting (BCAR, MCT, LICAT)
- Stress testing & scenario analysis
- Model risk management & validation
- SOX controls documentation & testing
Typical Implementation Result
Financial institutions typically benefit from enhanced fraud prevention through AI-powered transaction monitoring
Financial Services Technology Stack
Enterprise platforms with bank-grade security and real-time processing capabilities
Core Banking Integrations
- FIS, Finastra, Temenos, Mambu
- Jack Henry, D+H (Filogix for mortgages)
- Real-time API integration & batch file processing
- Support for Swift, ISO 20022, EFT standards
Analytics & Fraud Detection
- Real-time transaction scoring and analysis
- ML models for credit risk, fraud, churn prediction
- Network analysis for AML pattern detection
- Regulatory reporting automation (OSFI, FINTRAC)
Uncompromising Regulatory Compliance
All operations designed to meet or exceed Canadian financial services regulations
OSFI Guidelines
B-10 outsourcing, B-13 technology risk, E-21 AML
FINTRAC
KYC procedures, STR/LCR reporting, record retention
Data Residency
All PII stored in Canadian facilities, no US CLOUD Act exposure
Security Certs
Aligned with SOC 2, ISO 27001, and PCI DSS standards
Ready to Transform Your Financial Operations?
Schedule a consultation with our financial services experts to discuss your specific requirements